New Horizons Leadership & Development Center

Professional Business Skills, Project Management, Human Resource, Sales & Finance Courses

New Horizons Leadership and Development Center focuses on Business skills for every professional. Measurable areas that business skills training improves include: productivity, employee and customer satisfaction, increased revenues, higher retention rates, cost savings through efficiency gains and overall profitability.

Our individual open enrollment courses are specifically designed for interaction and classroom participation, providing a comfortable learning atmosphere with immediate techniques and valuable tactics for attendee: developing their individual competencies and dramatically improving their overall productivity and job satisfaction is our main goal.

As an alternative to our open enrollment courses, we can develop a customized training program exclusively designed to incorporate your company’s employment policies and procedures. Through communication and in-depth training, participants gain a better understanding of their jobs and business processes. This customized training capitalizes your internal expertise by directly identifying business needs and tailoring training content appropriately. A topic specific module adjusted to the time demands of your company creates an invaluable learning solution for your employees.

Fuel your Competitive Edge by enhancing your business acumen in Classes like these:

Management & Leadership
Project Management
Communication
Customer Service & Relations

Human Resources
Sales
Help Desk
Business Finance

Management & Leadership	Look Towards the Future Career Development Job Well Done - Appraising Performance Leading a Team of MVP's - Coaching Leading a Team of MVP's - Coaching Essentials Conduct Worthwhile and Well Attended Meetings Tactful Discipline - Correcting Employee Performance Managing Innovation & Creativity Emotional Intelligence for Managers Mirroring the Position to the Hire - Interviewing Skills for Management One and the Same - Diversity
Project Management	Organizing & Managing Resources Project Management A Framework for Project Management Project Management Fundamentals Project 2003 Web
Communication	Sending & Receiving with Ease - Advanced Interpersonal Communication Facilitate, Illustrate & Uncover Your Speaking Abilities - Effective Facilitator Business Writing for Results - Business Writing Skills Unified Communication - Communicating Across Cultures Communicating with Confidence - Effective Communication More than Presenting, Particpating is Key - Effective Presentations Conduct Worthwhile and Well Attended Meetings Universal Communicating - Cross-Cultural Business Communication Preparing, Developing & Delivering - Presentations Immediate Impact of Getting Back to the Basics - Grammar Essentials Immediate Impact of Getting Back to the Basics - Grammar Skills
Customer Service & Relations	Customer Relationship Management Customer Service - Listening, Responding & Resolving Customer Service Representative Customer Service Skills Customer Support Specialist Exceeding Customer Expectations Excellence in Service - Advanced Excellence in Service - Basic
Human Resources	Unified Communication - Communicating Across Cultures Sending & Receiving with Ease - Advanced Interpersonal Communication Tactful Discipline - Correcting Employee Performance Is this Harassment? Sexual Harassment Awareness for Supervisor Steps in Avoiding a Charge - Sexual Harassment Prevention Negotiating for a Win/Win Outcome - Negotiation Control, Predict & Explain - Organizational Behavior Look Towards the Future Career Development Job Well Done - Appraising Performance Mirroring the Position to the Hire - Interviewing Skills for Management One and the Same - Diversity Achieve Consensus - Managing Conflict
Sales	Professional Selling Over the Phone Prospecting, Qualifying and Completing Sales Management Sales Skills Fundamentals of Selling
Help Desk	Desktop Support Technician Help Desk Concepts Help Desk Manager
Business Finance	Budgeting Business Accounting Business Finance Financial Essentials Financial Management: Basic Financial Management: Advanced

New Horizons is a computer training and medical billing certification center in Albany, NY, Charlotte, NC, Harrisburg, PA and Long Island - Commack & Westbury. This computer school & medical billing training school provides computer classes and courses towards certifications like Microsoft (MCDST, MCITP, MCPD, MCSA, MCSE, MCTS and MCAS/MCAP), American Academy of Professional Coders (CPC, CPC-H & CPC-P), Cisco (CCNA, CCNP, CCSP, CCVP, CCIE, CCIP, CCDA, CCDP), Citrix (CCA, CCEA, CCIA), CompTIA (A+, CDIA+, CTT+, e-Biz+, HTI+, i-Net+, Linux+, Network+, Project+, RFID+, Security+, Server+), Novell (CNA, CNE, Master CNE, CLP, CLE), Oracle (DBA, OCA, OCP, OCM) and the Project Management Institute (PMP, PgMPSM, CAPM)).

Albany, Schenectady, Troy, Saratoga Springs, Poughkeepsie New York

Burlington, Brattleboro, Rutland, Bennington, Vermont

Charlotte, Gastonia, Rock Hill, Concord, North Carolina

Springfield, Pittsfield, Western Massachusetts

Harrisburg, Mechanicsburg, Lancaster, York, Central Pennsylvania

Plattsburgh, New York

Long Island - Melville, Commack, Westbury, New York

Virginia Beach, Norfolk, Newport News, Hampton Roads, Virginia
Portland, Lewiston, Augusta, Bangor, Maine

Canada, Alberta, Calgary, British Columbia, Vancouver, Manitoba, Winnipeg, New Brunswick, Saint / St. John, Ontario, Ottawa, Toronto, Quebec, Montreal

Classes can also be taught in locations across the USA.

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