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Tasks*
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- Maintain needed files by adding and deleting files on the network server
and backing up files to guarantee their safety in the event of problems with the
network.
- Monitor system performance and provide security measures, troubleshooting
and maintenance as needed.
- Assist users to diagnose and solve data communication problems.
- Set up user accounts, regulating and monitoring file access to ensure
confidentiality and proper use.
- Design and implement systems, network configurations, and network architecture,
including hardware and software technology, site locations, and integration of technologies.
- Maintain the peripherals, such as printers, that are connected to the
network.
- Identify areas of operation that need upgraded equipment such as modems,
fiber optic cables, and telephone wires.
- Train users in use of equipment.
- Develop and write procedures for installation, use, and troubleshooting
of communications hardware and software.
- Adapt and modify existing software to meet specific needs.
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Tools & Technology*
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Tools used in this occupation:
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Integrated services digital network ISDN testers — Integrated services digital
network ISDN analyzers |
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Multimeters — Network multimeters |
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Network analyzers — Asynchronous transfer mode ATM analyzers; Bit error rate
BER testers; Network connectivity testers; Wide area network WAN analyzers |
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Power meters — Fiber optic power meters |
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Protocol analyzers |
Technology used in this occupation:
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Administration software — Cisco Systems CiscoWorks; Element management software;
NetIQ software; SolarWinds software |
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Configuration management software — Application management software; Automated
installation software; Patch and upgrade management software; Software distribution software |
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Network monitoring software — Ethereal; Ipswitch What's Up Gold; Multi-router
traffic grapher MRTG software; Symantec Intruder Alert |
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Network security or virtual private network VPN management software — Intrusion
prevention system IPS software; Network and system vulnerability assessment software;
Risk assessment software; Virtual local area network management software |
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Transaction security and virus protection software — CA eTrust; Encryption
software; Penetration testing software; Virus scanning software |
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Knowledge*
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Computers and Electronics — Knowledge of circuit boards, processors, chips,
electronic equipment, and computer hardware and software, including applications
and programming. |
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Customer and Personal Service — Knowledge of principles and processes for
providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction. |
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Telecommunications — Knowledge of transmission, broadcasting, switching,
control, and operation of telecommunications systems. |
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Administration and Management — Knowledge of business and management principles
involved in strategic planning, resource allocation, human resources modeling, leadership
technique, production methods, and coordination of people and resources. |
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Education and Training — Knowledge of principles and methods for curriculum
and training design, teaching and instruction for individuals and groups, and the
measurement of training effects. |
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English Language — Knowledge of the structure and content of the English
language including the meaning and spelling of words, rules of composition, and
grammar. |
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Engineering and Technology — Knowledge of the practical application of engineering
science and technology. This includes applying principles, techniques, procedures,
and equipment to the design and production of various goods and services. |
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Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics,
and their
applications. |
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Skills*
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Equipment Selection — Determining the kind of tools and equipment needed
to do a job. |
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Troubleshooting — Determining causes of operating errors and deciding what
to do about it. |
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Complex Problem Solving — Identifying complex problems and reviewing related
information to develop and evaluate options and implement solutions. |
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Active Listening — Giving full attention to what other people are saying,
taking time to understand the points being made, asking questions as appropriate,
and not interrupting at inappropriate times. |
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Active Learning — Understanding the implications of new information for both
current and future problem-solving and decision-making. |
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Critical Thinking — Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems. |
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Installation — Installing equipment, machines, wiring, or programs to meet
specifications. |
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Reading Comprehension — Understanding written sentences and paragraphs in
work related documents. |
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Judgment and Decision Making — Considering the relative costs and benefits
of potential actions to choose the most appropriate one. |
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Technology Design — Generating or adapting equipment and technology to serve
user needs. |
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Abilites*
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Near Vision — The ability to see details at close range (within a few feet
of the observer). |
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Deductive Reasoning — The ability to apply general rules to specific problems
to produce answers that make sense. |
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Written Comprehension — The ability to read and understand information and
ideas presented in writing. |
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Problem Sensitivity — The ability to tell when something is wrong or is likely
to go wrong. It does not involve solving the problem, only recognizing there is
a problem. |
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Inductive Reasoning — The ability to combine pieces of information to form
general rules or conclusions (includes finding a relationship among seemingly unrelated
events). |
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Information Ordering — The ability to arrange things or actions in a certain
order or pattern according to a specific rule or set of rules (e.g., patterns of
numbers, letters, words, pictures, mathematical operations). |
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Oral Comprehension — The ability to listen to and understand information
and ideas presented through spoken words and sentences. |
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Category Flexibility — The ability to generate or use different sets of rules
for combining or grouping things in different ways. |
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Oral Expression — The ability to communicate information and ideas in speaking
so others will understand. |
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Originality — The ability to come up with unusual or clever ideas about a
given topic or situation, or to develop creative ways to solve a problem. |
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Work Activities*
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Interacting With Computers — Using computers and computer systems (including
hardware and software) to program, write software, set up functions, enter data,
or process information. |
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Communicating with Supervisors, Peers, or Subordinates — Providing information
to supervisors, co-workers, and subordinates by telephone, in written form, e-mail,
or in person. |
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Getting Information — Observing, receiving, and otherwise obtaining information
from all relevant sources. |
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Thinking Creatively — Developing, designing, or creating new applications,
ideas, relationships, systems, or products, including artistic contributions. |
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Communicating with Persons Outside Organization — Communicating with people
outside the organization, representing the organization to customers, the public,
government, and other external sources. This information can be exchanged in person,
in writing, or by telephone or e-mail. |
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Establishing and Maintaining Interpersonal Relationships — Developing constructive
and cooperative working relationships with others, and maintaining them over time. |
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Identifying Objects, Actions, and Events — Identifying information by categorizing,
estimating, recognizing differences or similarities, and detecting changes in circumstances
or events. |
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Organizing, Planning, and Prioritizing Work — Developing specific goals and
plans to prioritize, organize, and accomplish your work. |
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Making Decisions and Solving Problems — Analyzing information and evaluating
results to choose the best solution and solve problems. |
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Monitor Processes, Materials, or Surroundings — Monitoring and reviewing
information from materials, events, or the environment, to detect or assess problems. |
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Work Context*
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Electronic Mail — How often do you use electronic mail in this job? |
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Telephone — How often do you have telephone conversations in this job? |
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Indoors, Environmentally Controlled — How often does this job require working
indoors in environmentally controlled conditions? |
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Face-to-Face Discussions — How often do you have to have face-to-face discussions
with individuals or teams in this job? |
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Importance of Being Exact or Accurate — How important is being very exact
or highly accurate in performing this job? |
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Duration of Typical Work Week — Number of hours typically worked in one week. |
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Structured versus Unstructured Work — To what extent is this job structured
for the worker, rather than allowing the worker to determine tasks, priorities,
and goals? |
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Freedom to Make Decisions — How much decision making freedom, without supervision,
does the job offer? |
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Work With Work Group or Team — How important is it to work with others in
a group or team in this job? |
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Contact With Others — How much does this job require the worker to be in
contact with others (face-to-face, by telephone, or otherwise) in order to perform
it? |
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Job Zone*
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Title |
Job Zone Three: Medium Preparation Needed |
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Overall Experience |
Previous work-related skill, knowledge, or experience is required for these occupations.
For example, an electrician must have completed three or four years of apprenticeship
or several years of vocational training, and often must have passed a licensing
exam, in order to perform the job. |
|
Job Training |
Employees in these occupations usually need one or two years of training involving
both on-the-job experience and informal training with experienced workers. |
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Job Zone Examples |
These occupations usually involve using communication and organizational skills
to coordinate, supervise, manage, or train others to accomplish goals. Examples
include funeral directors, electricians, forest and conservation technicians, legal
secretaries, interviewers, and insurance sales agents. |
|
SVP Range |
(6.0 to < 7.0) |
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Education |
Most occupations in this zone require training in vocational schools, related on-the-job
experience, or an associate's degree. Some may require a bachelor's degree. |
There is 1 recognized apprenticeable specialty associated with this occupation:
Internetworking Technician
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Interests*
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Interest code: IR
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Investigative — Investigative occupations frequently involve working with
ideas, and require an extensive amount of thinking. These occupations can involve
searching for facts and figuring out problems mentally. |
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Realistic — Realistic occupations frequently involve work activities that
include practical, hands-on problems and solutions. They often deal with plants,
animals, and real-world materials like wood, tools, and machinery. Many of the occupations
require working outside, and do not involve a lot of paperwork or working closely
with others. |
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Work Styles*
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Attention to Detail — Job requires being careful about detail and thorough
in completing work tasks. |
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Dependability — Job requires being reliable, responsible, and dependable,
and fulfilling obligations. |
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Analytical Thinking — Job requires analyzing information and using logic
to address work-related issues and problems. |
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Stress Tolerance — Job requires accepting criticism and dealing calmly and
effectively with high stress situations. |
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Initiative — Job requires a willingness to take on responsibilities and challenges. |
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Adaptability/Flexibility — Job requires being open to change (positive or
negative) and to considerable variety in the workplace. |
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Persistence — Job requires persistence in the face of obstacles. |
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Achievement/Effort — Job requires establishing and maintaining personally
challenging achievement goals and exerting effort toward mastering tasks. |
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Self
Control — Job requires maintaining composure, keeping emotions in check,
controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
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Cooperation — Job requires being pleasant with others on the job and displaying
a good-natured, cooperative attitude. |
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Work Values*
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Achievement — Occupations that satisfy this work value are results oriented
and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Corresponding needs are Ability Utilization and Achievement. |
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Independence — Occupations that satisfy this work value allow employs to
work on their own and make decisions. Corresponding needs are Creativity, Responsibility
and Autonomy. |
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Wages & Employment*
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National
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Median wages (2005) |
$29.69 hourly, $61,750 annual |
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Employment (2004) |
231,000 employees |
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Projected growth (2004-2014) |
Much faster than average (36+%)
|
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Projected need (2004-2014) |
153,000 additional employees |
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