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Tasks*
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- Diagnose hardware and software problems, and replace defective components.
- Perform data backups and disaster recovery operations.
- Maintain and administer computer networks and related computing environments
including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate, and implement network security measures to protect
data, software, and hardware.
- Operate master consoles to monitor the performance of computer systems
and networks, and to coordinate computer network access and use.
- Perform routine network startup and shutdown procedures, and maintain
control records.
- Design, configure, and test computer hardware, networking software
and operating system software.
- Recommend changes to improve systems and network configurations, and
determine hardware or software requirements related to such changes.
- Confer with network users about how to solve existing system problems.
- Monitor network performance to determine whether adjustments need to
be made, and to determine where changes will need to be made in the future.
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Tools & Technology*
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Tools used in this occupation:
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Cable accessories — Cable verifiers |
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Interferometers — Optical spectrum analyzers |
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Network analyzers — Asynchronous transfer mode ATM analyzers; Bit error rate
BER testers; Synchronous optical network SONET analyzers; T-Birds |
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Power meters — Powerline monitors |
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Protocol analyzers |
Technology used in this occupation:
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Administration software — Cisco Systems CiscoWorks; Element management software;
Network management software; Network shutdown software |
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Configuration management software — Application management software; Automated
installation software; Patch and update management software; Systems and applications
migration software |
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Network monitoring software — Ethereal; Multi-router traffic grapher MRTG
software; Veritas NerveCenter; ZABBIX software |
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Network security or virtual private network VPN management software — Intrusion
prevention system IPS software; Network and system vulnerability assessment software;
OpenService Open NerveCenter; Security incident handling software |
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Transaction security and virus protection software — Encryption software;
Packet filter software; Ping software; Root kit detection software |
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Knowledge*
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Computers and Electronics — Knowledge of circuit boards, processors, chips,
electronic equipment, and computer hardware and software, including applications
and programming. |
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Customer and Personal Service — Knowledge of principles and processes for
providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction. |
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Telecommunications — Knowledge of transmission, broadcasting, switching,
control, and operation of telecommunications systems. |
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English Language — Knowledge of the structure and content of the English
language including the meaning and spelling of words, rules of composition, and
grammar. |
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Education and Training — Knowledge of principles and methods for curriculum
and training design, teaching and instruction for individuals and groups, and the
measurement of training effects. |
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Engineering and Technology — Knowledge of the practical application of engineering
science and technology. This includes applying principles, techniques, procedures,
and equipment to the design and production of various goods and services. |
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Administration and Management — Knowledge of business and management principles
involved in strategic planning, resource allocation, human resources modeling, leadership
technique, production methods, and coordination of people and resources. |
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Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics,
and their
applications. |
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Skills*
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Reading Comprehension — Understanding written sentences and paragraphs in
work related documents. |
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Troubleshooting — Determining causes of operating errors and deciding what
to do about it. |
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Active Listening — Giving full attention to what other people are saying,
taking time to understand the points being made, asking questions as appropriate,
and not interrupting at inappropriate times. |
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Active Learning — Understanding the implications of new information for both
current and future problem-solving and decision-making. |
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Complex Problem Solving — Identifying complex problems and reviewing related
information to develop and evaluate options and implement solutions. |
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Critical Thinking — Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems. |
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Service Orientation — Actively looking for ways to help people. |
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Coordination — Adjusting actions in relation to others' actions. |
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Equipment Selection — Determining the kind of tools and equipment needed
to do a job. |
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Installation — Installing equipment, machines, wiring, or programs to meet
specifications. |
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Abilites*
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Near Vision — The ability to see details at close range (within a few feet
of the observer). |
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Problem Sensitivity — The ability to tell when something is wrong or is likely
to go wrong. It does not involve solving the problem, only recognizing there is
a problem. |
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Inductive Reasoning — The ability to combine pieces of information to form
general rules or conclusions (includes finding a relationship among seemingly unrelated
events). |
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Oral Comprehension — The ability to listen to and understand information
and ideas presented through spoken words and sentences. |
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Deductive Reasoning — The ability to apply general rules to specific problems
to produce answers that make sense. |
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Information Ordering — The ability to arrange things or actions in a certain
order or pattern according to a specific rule or set of rules (e.g., patterns of
numbers, letters, words, pictures, mathematical operations). |
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Oral Expression — The ability to communicate information and ideas in speaking
so others will understand. |
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Written Comprehension — The ability to read and understand information and
ideas presented in writing. |
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Finger Dexterity — The ability to make precisely coordinated movements of
the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
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Flexibility of Closure — The ability to identify or detect a known pattern
(a figure, object, word, or sound) that is hidden in other distracting material. |
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Work Activities*
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Interacting With Computers — Using computers and computer systems (including
hardware and software) to program, write software, set up functions, enter data,
or process information. |
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Updating and Using Relevant Knowledge — Keeping up-to-date technically and
applying new knowledge to your job. |
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Making Decisions and Solving Problems — Analyzing information and evaluating
results to choose the best solution and solve problems. |
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Getting Information — Observing, receiving, and otherwise obtaining information
from all relevant sources. |
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Communicating with Supervisors, Peers, or Subordinates — Providing information
to supervisors, co-workers, and subordinates by telephone, in written form, e-mail,
or in person. |
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Identifying Objects, Actions, and Events — Identifying information by categorizing,
estimating, recognizing differences or similarities, and detecting changes in circumstances
or events. |
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Processing Information — Compiling, coding, categorizing, calculating, tabulating,
auditing, or verifying information or data. |
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Analyzing Data or Information — Identifying the underlying principles, reasons,
or facts of information by breaking down information or data into separate parts. |
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Thinking Creatively — Developing, designing, or creating new applications,
ideas, relationships, systems, or products, including artistic contributions. |
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Documenting/Recording Information — Entering, transcribing, recording, storing,
or maintaining information in written or electronic/magnetic form. |
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Work Context*
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Electronic Mail — How often do you use electronic mail in this job? |
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Telephone — How often do you have telephone conversations in this job? |
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Face-to-Face Discussions — How often do you have to have face-to-face discussions
with individuals or teams in this job? |
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Indoors, Environmentally Controlled — How often does this job require working
indoors in environmentally controlled conditions? |
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Contact With Others — How much does this job require the worker to be in
contact with others (face-to-face, by telephone, or otherwise) in order to perform
it? |
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Structured versus Unstructured Work — To what extent is this job structured
for the worker, rather than allowing the worker to determine tasks, priorities,
and goals? |
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Importance of Being Exact or Accurate — How important is being very exact
or highly accurate in performing this job? |
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Freedom to Make Decisions — How much decision making freedom, without supervision,
does the job offer? |
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Work With Work Group or Team — How important is it to work with others in
a group or team in this job? |
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Duration of Typical Work Week — Number of hours typically worked in one week. |
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Job Zone*
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Title |
Job Zone Four: Considerable Preparation Needed |
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Overall Experience |
A minimum of two to four years of work-related skill, knowledge, or experience is
needed for these occupations. For example, an accountant must complete four years
of college and work for several years in accounting to be considered qualified. |
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Job Training |
Employees in these occupations usually need several years of work-related experience,
on-the-job training, and/or vocational training. |
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Job Zone Examples |
Many of these occupations involve coordinating, supervising, managing, or training
others. Examples include accountants, human resource managers, computer programmers,
teachers, chemists, and police detectives. |
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SVP Range |
(7.0 to < 8.0) |
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Education |
Most of these occupations require a four - year bachelor's degree, but some do not. |
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Work Styles*
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Attention to Detail — Job requires being careful about detail and thorough
in completing work tasks. |
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Dependability — Job requires being reliable, responsible, and dependable,
and fulfilling obligations. |
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Analytical Thinking — Job requires analyzing information and using logic
to address work-related issues and problems. |
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Cooperation — Job requires being pleasant with others on the job and displaying
a good-natured, cooperative attitude. |
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Initiative — Job requires a willingness to take on responsibilities and challenges. |
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Stress Tolerance — Job requires accepting criticism and dealing calmly and
effectively with high stress situations. |
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Adaptability/Flexibility — Job requires being open to change (positive or
negative) and to considerable variety in the workplace. |
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Integrity — Job requires being honest and ethical. |
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Achievement/Effort — Job requires establishing and maintaining personally
challenging achievement goals and exerting effort toward mastering tasks. |
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Independence — Job requires developing one's own ways of doing things, guiding
oneself with little or no supervision, and depending on oneself to get things done. |
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Wages & Employment*
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National
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Median wages (2005) |
$28.81 hourly, $59,930 annual |
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Employment (2004) |
278,000 employees |
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Projected growth (2004-2014) |
Much faster than average (36+%)
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Projected need (2004-2014) |
138,000 additional employees |
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