What students are saying:

“I started my training courses for A+ and Network+ with New Horizons in January 2005. By the time I was finished in March, I received my first IT job offer. My resume has never looked better!”

- Greg Harris

Desktop Support Technician Program

Charlotte, North Carolina

Time for a Career Change?

If you are looking to upgrade your skills or begin a career in the Information Technology or Medical Billing & Coding fields, New Horizons Career Training can give you the training that businesses are looking for. We have been training the employees of thousands of these very same businesses for years, so working with the premier training provider to those industries just makes sense. Press Play.

The Desktop Support Technician Program will get you started in your IT career by preparing you with the skills to successfully troubleshoot desktop environments running on the Microsoft Windows® operating system. Students will learn to build, maintain, and upgrade computer networks. The program includes extensive hands-on training in the areas of PC hardware, PC operating systems, PC troubleshooting, Network hardware, Network operating systems, and Network troubleshooting. The goal of this program is to increase the knowledge and technical competency of entry-level computer service technicians to demonstrate a wide range of skills required in today’s networked environments.

This program will help you troubleshoot, install programs, use Operating Systems and their applications, as well as master skills in formal problem solving. You will also gain the benefit of hardware knowledge. Graduates will possess the knowledge needed to configure and operate a variety of networking products. This course additionally lays a foundation to meet the prerequisites for additional New Horizons courses.

Industry certifications achieved include: CompTIA A+, Network+ and Microsoft Certified Desktop Support Technician (MCDST).

Program Location	Charlotte, North Carolina
Career Preparation	The Desktop Support Technician program prepares students to work in the Computer Support Specialists family of jobs . Typical job titles in this family include: Information Technology Specialist (IT Specialist) Electronic Data Processing Auditor (EDP Auditor) Help Desk Analyst Computer Technician Desktop Support Technician Office Systems Coordinator
Certifications	Certifications this program prepares you for include: CompTIA A+ CompTIA Network+ Microsoft Certified Desktop Support Technician (MCDST)
Curriculum	Courses in this program include: A+ Essentials A+ IT Technician Network+ Supporting Users Running Microsoft Windows XP Desktop Operating Systems Supporting Users Running Applications on a Microsoft Windows XP Operating System
Program Length & Schedule	12 Weeks, 160 Contact Hours Day & Evening classes

New Horizons is a computer training and medical billing certification center in Albany, NY, Charlotte, NC, Harrisburg, PA and Long Island - Commack & Westbury. This computer school & medical billing training school provides computer classes and courses towards certifications like Microsoft (MCDST, MCITP, MCPD, MCSA, MCSE, MCTS and MCAS/MCAP), American Academy of Professional Coders (CPC, CPC-H & CPC-P), Cisco (CCNA, CCNP, CCSP, CCVP, CCIE, CCIP, CCDA, CCDP), Citrix (CCA, CCEA, CCIA), CompTIA (A+, CDIA+, CTT+, e-Biz+, HTI+, i-Net+, Linux+, Network+, Project+, RFID+, Security+, Server+), Novell (CNA, CNE, Master CNE, CLP, CLE), Oracle (DBA, OCA, OCP, OCM) and the Project Management Institute (PMP, PgMPSM, CAPM)).

Albany, Schenectady, Troy, Saratoga Springs, Poughkeepsie New York

Burlington, Brattleboro, Rutland, Bennington, Vermont

Charlotte, Gastonia, Rock Hill, Concord, North Carolina

Springfield, Pittsfield, Western Massachusetts

Harrisburg, Mechanicsburg, Lancaster, York, Central Pennsylvania

Plattsburgh, New York

Long Island - Melville, Commack, Westbury, New York

Virginia Beach, Norfolk, Newport News, Hampton Roads, Virginia
Portland, Lewiston, Augusta, Bangor, Maine

Canada, Alberta, Calgary, British Columbia, Vancouver, Manitoba, Winnipeg, New Brunswick, Saint / St. John, Ontario, Ottawa, Toronto, Quebec, Montreal

Classes can also be taught in locations across the USA.

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